ORDERS AND SHIPPING
How much is shipping?
- Standard shipping within the United States is free. Can’t wait? We offer expedited shipping within the U.S. for $4.99.
- Not in the U.S.? Standard international shipping is $7.99 and expedited shipping is $24.99 (only available in Canada, United Kingdom, and select countries in Western Europe and Asia). Want to know if your country qualifies for expedited international shipping? Just shoot us an email at email@example.com
How long will it take for me to get my order?
- It depends!
- If you're in the U.S, standard domestic shipping typically takes 3-5 business days and expedited shipping takes 2-3 business days.
- For international orders, standard shipping can take anywhere from 7-14 business days and expedited shipping takes approximately 4-7 business days. International orders are subject to local customs duty.
- Orders are processed and shipped daily Monday through Friday, excluding public holidays. Once your order is confirmed it will ship within one business day.
- Don’t forget! You can always use the tracking number in your confirmation email to look up your package through the USPS website.
What’s the status of my order?
- After your order ships you will receive an email confirmation and tracking number (usually shipping is within 1 business day)
- You can track the status of your package on the USPS website.
What if I need to change my order?
- Though we process orders quickly, we’ll do our best to accommodate any changes you may need to make.
- To get in touch, you can call us at (855) 855-2627 or shoot us an email at firstname.lastname@example.org
Which case is right for me?
- That all depends on you, doesn’t it?
- If you are looking for an ultra thin case, get the Scarf.
- If you are looking for a case that is almost invisible, get the Spy.
- If you are looking for a case that adds a lot of protection, get the Doberman.
What material are your cases made of?
- The Scarf is made of polyproylene, a super durable plastic that adds extra grip.
- The Spy and the Doberman are made out of thermoplastic polyurethane. Basically, it’s soft, rubbery material that gives your phone the protection it deserves.
Does it add grip?
- All cases provide extra grip.
- The Spy and the Doberman are slightly rubbery and provide more grip than the Scarf, whose finish provides some grip.
Does the lip protect the screen?
- The Scarf is designed to be as minimal as possible so there is no lip protection.
- The Spy offers more protection with a small lip.
- The Doberman’s lip provides just enough to protect the screen.
- We suggest pairing a screen protector with any of our cases to put all risks at bay.
Will it protect the camera?
- The Scarf is designed to be ultra-slim and is thinner than the protruding camera. Don’t worry! Your iPhone camera is made of sapphire glass and is very difficult to scratch. Unless you’ve got diamonds in your pocket — that’s a totally different problem.
- The Spy offers some protection for your camera as it’s a touch thicker than the Scarf.
- The Doberman is our thickest case and definitely protects your camera. That’s what it’s all about.
RETURNS, EXCHANGES AND WARRANTY
What is your return policy? Do you offer a warranty?
- We have a 90 day return policy. We want to make sure that you have a satisfying experience from start to finish. If for some reason you want to return, we’ll either issue you a full refund (excluding shipping fees, if applicable) or ship you a free replacement. Contact us, we're happy to help.