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frequently asked questions

what's so special about totallee's iPhone cases?

totallee offers iPhone accessories at an affordable and honest price. our cases are deliberately simple and offer a sophisticated alternative to the other bulky and over-embellished options. our iPhone cases offer everyday protection while remaining ultra thin, understated and unbranded.


why does totallee offer such an amazing, 2-year warranty on all products?

we are convinced we have the best ultra thin iPhone cases on the market and are confident you’ll love them as much as we do. all our iPhone accessories are hand-inspected prior to shipment to ensure they meet our high quality standards and we stand behind this commitment.


how can totallee offer their cases for less than the competition?

by selling exclusively online and operating as a small, creative team, we’re able to keep overhead low and do away with pricy TV ads and unwanted middlemen. further, we work side-by-side with manufacturers and sell directly to you, which allows us to deliver high quality products without the retail markup.

shipping

when will my order be shipped?

all orders are shipped within 1 business day. guaranteed.

how long will it take to get my order?

domestic (within the US)
standard shipping 3-5 business days
expedited shipping 2-3 business days
international (outside the US)
standard shipping 7-18 business days
expedited shipping 4-7 business days

how much does shipping cost?

domestic (within the US)
standard shipping $4.99* * free on orders over $30
expedited shipping $8.99
international (outside the US)
standard shipping $8.95* * free on orders over $30
expedited shipping $34.99

can I track my order? where's my package?

as soon as your order is shipped, you will receive an email containing a clickable link that will provide you with the tracking information for your package. if you are having trouble viewing this, feel free to contact us.

where do you ship to?

we ship to anywhere in the world! unfortunately, due to high shipping costs, we do not ship to the United Arab Emirates.

do I have to pay custom fees?

some international orders outside the U.S. will be subject to local taxes, duties and customs charges for which the recipient is responsible. customs fees vary from country-to-country and are unfortunately out of our control. we can’t refund you any custom fees, sorry!

can I change my order after it has been placed?

we typically ship orders within hours of receiving them but shoot us an email here as soon as you realize that something may be wrong. we will work hard to get you what you need!

product

what material are totallee cases made of?

our thin iPhone case is made of polypropylene, a super durable plastic that adds extra grip. our thin leather iPhone case has the same polypropylene housing but also features a genuine lambskin leather backing.

how thin are totallee's cases?

our cases are designed to be ultra-slim and measure .02" thin

naked iPhone
iPhone with totallee case
iPhone with bulky case

totallee cases are very thin, but do they offer protection?

our cases are designed to offer everyday protection from bumps, scratches, dust, and dirt. don’t let the thinness fool you though – we’ve heard many customer stories of how our case protected their iPhone from minor drops!

do your cases work with wireless charging?

yep.

how do I put on a case from totallee?

putting on a totallee case is super easy. check out our short instructional video

how do I apply my screen protector?

our screen protectors are designed to be super simple to install. check out our short instructional video

are your chargers MFi certified?

yes, our chargers are MFi certified which means they have been approved by Apple and are guaranteed to work with any iPhone, iPod, or iPad.

how does your case look on my phone?

our ultra thin iPhone case is semi-translucent and therefore looks a bit different depending which color iPhone you pair it with. check out our guide that shows all our cases on all the different iPhone colors.

warranty

do you really offer a 2 year warranty?

yes, indeed. we want to take the stress out of the purchasing process and make trying a totallee case a no-brainer. you can order one risk-free knowing you’re covered for 2 years if anything happens to your case - even if you just don’t like it!

what is covered under your 2 year warranty?

almost everything, and we mean it. if for any reason you’re not happy with your totallee product we’ll send you a free replacement or a full refund (excluding shipping fees, if applicable). fair and square. warranty claims are limited to one per product ordered.

how do I return a product or get a refund?

if you are not completely thrilled with your totallee purchase, we will gladly issue you a full refund (excluding shipping fees, if applicable) as part of our 2-year warranty. simply send an email to hello@totalleecase.com with your order number and let us know why you were unhappy with your order. we value your feedback and promise to make this process as quick and hassle-free as possible.

company

who are the people behind totallee?

we’re glad you asked! we are a small team working out of sunny South Pasadena, California and you can get to know our team here. interested in peeking behind the curtain even more? get a behind the scenes look at our day-to-day life via Instagram.

can I follow you on social media?

we would be honored! check us out on Instagram, Facebook, Twitter and Pinterest to stay in the know and to get your dose of all things totallee.

do you have a newsletter?

we do and you can sign up for our newsletter here! we love sharing our stories, product ideas and deals with our subscribers. we send one email every one to two weeks to ensure we’re offering a unique value in every newsletter.

want to unsubscribe? simply click the ‘unsubscribe’ link at the bottom of any email.