Frequently Asked Questions

All orders are shipped within 1 business day. Guaranteed.

As soon as your order is shipped, you will receive an email containing a clickable link that will provide you with the tracking information for your package. If you are having trouble viewing this, feel free to contact us.

We currently ship to United States, Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Romania, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, and United Kingdom.

Some international orders outside the U.S. will be subject to local taxes, duties and customs charges for which the recipient is responsible. Customs fees vary from country-to-country and are unfortunately out of our control. We can’t refund you any custom fees, sorry!

We typically ship orders within hours of receiving them. However, shoot us an email here with any necessary changes, and we will do our best to update your order before it is shipped out.

Our ultrathin iPhone case is made of polypropylene, a super durable plastic that adds extra grip. These include our color case options and our transparent hard case. Our clear soft case is made from a flexible TPU.

Our ultra thin clear hard case is made of a hard, yet flexible plastic, while our clear soft case is slightly thicker and more flexible and made of TPU. The clear hard case features cutouts for the side buttons, while the clear soft case has button covers.

Our cases are designed to be ultra-slim and measure .02" for the "matte" series and 0.03" for the "transparent" series.

Naked phone
Phone with totallee case
Phone with bulky case

Our iPhone cases are designed to offer everyday protection from bumps, scratches, dust, and dirt. Don’t let the thinness fool you though – we’ve heard many customer stories of how our case protected their phone from minor drops!

Yep.

Putting on a totallee case is super easy. Check out our short instructional video

Our screen protectors are designed to be super simple to install. Check out our short instructional video

Our ultra thin phone case is semi-translucent and therefore looks a bit different depending which color phone you pair it with.

Yes, indeed. We want to take the stress out of the purchasing process and make trying a totallee case a no-brainer. You can order one risk-free knowing you’re covered for 2 years if anything happens to your case.

Almost everything, and we mean it. If anything happens to your totallee product, we’ll send you a free replacement – just pay shipping. It's as simple as that. Warranty claims are limited to one per product ordered, within 2 years of your purchase.

We also offer a 30-day money back guarantee, so if you want to return your order for any reason within 30 days of making a purchase, we’ll offer you a full refund (excluding shipping fees, if applicable). Certain promotional offers are final sale and are excluded from the warranty and refund policies. Orders fully paid by Bitcoin are final and cannot be returned for Bitcoin or hard currency.

When you are ready to request a replacement under warranty, simply reach out via email to hello@totalleecase.com with your order number and current shipping address. All qualifying orders will receive one free replacement within 2 years of purchase; you only need to cover shipping fees.

If you are not completely thrilled with your totallee purchase, we will gladly issue you a full refund (excluding shipping fees, if applicable) within 30 days. Certain promotional offers, final sale orders, and orders fully paid by Bitcoin are excluded. Simply send an email to hello@totalleecase.com with your order number and let us know why you were unhappy with your order. We value your feedback and promise to make this process as quick and hassle-free as possible.

We’re glad you asked! We are a small team working out of sunny South Pasadena, California and you can get to know our team here. Interested in peeking behind the curtain even more? Get a behind the scenes look at our day-to-day life via Instagram.

We would be honored! Check us out on Instagram, Facebook, Twitter and Pinterest to stay in the know and to get your dose of all things totallee.

We do. You can sign up for our newsletter by scrolling to the bottom of this page here. We love sharing our stories, product ideas and deals with our subscribers. We send one email every one to two weeks to ensure we’re offering a unique value in every newsletter.

Want to unsubscribe? Simply click the ‘unsubscribe’ link at the bottom of any email.